CUSTOMS HOUSE,VIZAG

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e-HELPLINE of Visakhapatnam Zone (for ACES & ICES) Customs, Central Excise and Service Tax
Comprising of Visakhapatnam Custom House, Visakhapatnam-I, Visakhapatnam-II,
Guntur and Tirupathi Commissionerates
(FOR THE TRADE IN VISAKHAPATNAM ZONE Processing their Returns and Bills in ACES & ICES)

Trade can seek clarification on Central Excise, Customs and Service Tax related issues pertaining to the information processed through ACES & ICES under the following 3 Categories. They are:

Assessment Related Issues
Procedural Delays Related Issues and
Systems Related issues.

While sending mail to Chief Commissioner's Office, kindly see that your query contains the following details without fail:

Your PAN based Registration Number
Location Code, Range Name and Division Name
Details of the Bill (in ICES) and the details of the Return (in ACES)
The Category under which you seek the HELPLINE:
(please mention ONE of the following: Assessment Related / Procedural Delay Related /System Related Issues in ACES and ICES )
Your Address, Contact Number and E-mail address
Nature of help required by you. Please explain in detail. Attachments can also be sent

Kindly note down the mail address. ehelpvizagzone@icegate.gov.in

While sending the mail please mention the catagories of help as shown below.

1	Assessment and Procedural delay issues relevant to Customs matters
2	Assessment and Procedural delay issues relevant to Central Excise matters
3	Assessment and Procedural delay issues relevant to Service Tax matters
4	Assessment and Procedural delay issues relevant to Systems matters